IC Chip Problem

[arch2b]

very interesting to see the gyro be the cause of your recent trouble.

how can it go bad? these are micro electronics. they are susceptible to damage i'm sure and don't forget that these are also imported from asia, very new product to boot. there are any number of imperceptible things that could have happened along the way or just a flaw in the chip that only presented itself later? basically, your bound to get a bad nut in the bunch, just the way it has been and always will be. you just seem to be on the short stick of things my friend in that all these things seem to be happening to you. you either have bad luck or won the cosmic lottery in getting all these potentially flawed parts. either way, i'm sorry to hear that you have yet more phone calls to make.

[lnfjn]

Final l chapter I hope.
It's been a while since I identified that I found the gyro to be bad on my Dnano. It turns out that I also had a bad Tx. I’ve been busy so I finally went down to Kyosho today to present my problem. I have to say that even though Kyosho was slow in the beginning they have really been great in handling these problems.

I brought both of my cars and both Tx’s and Efrin took them to try out on their track (large 4 panel layout). He drove the Ferrari with the gyro unplugged. It ran fine. Then we plugged the gyro in and he could tell immediately something was different. After about a minute or two it really started going off. It finally just stopped. To bad it didn’t ran backwards but there was no doubt the gyro was bad. I then showed him how one Tx reverse didn’t work. We tried it out on both cars with the same result. My concern was that all these things were related somehow. Efrin did not feel this was possible. He just said I’m one unlucky guy to have all these things happening. Efrin went in the back and brought out a new Tx and gyro and replaced the board in the Ferrari. He then drove the Ferrari on the track to make sure that it was working properly. He even tested the new Tx.

I figured that Efrin by now would be very tired of seeing me and would get want to get me out of there but he sat down and ask me if I wanted to see some of the latest Dnano stuff. They had that new plastic track setup which looks very much like Realtracks 14 ½ track. I drove the Dnano on it and felt it was a little too narrow. Of course my driving stinks but it would be a problem if there were more cars. He also showed me some new Dnano tools. A small precision Philips screwdriver, micro flashlight, tweezers and a little setup plate with LED magnifying lens. The plate is about 3/16” thick Aluminum gold anodized with pins for car location. Looks good.

Kyosho has plans on constructing a back “public” entrance where people will be able to come in and race on the Dnano track. They also have a Mini-z drift layout that they will setup. He said they are trying to figure out how to create more interest in the Dnanos.

[nitrojunkie]

Why don't you invite your new found Kyosho friend to visit here? Maybe he could pick up some ideas as far as how to get interest up in the line.If nothing else to keep us all in the loop as to what is happening with things dnano.Just a thought.

[arch2b]

a very good suggestion. we've lost our last kyosho forum representative and happen to be looking for a new one.

what better way to keep interest up than to take an active role in the community and release of information?

very glad to hear your situation has been resolved. like i've repeated many times, the warranty is worth it for these and why i suggest only buying chassis kits from official domestic retailers.

[MrNanoTrax]

doesn't matter where you buy it from bro, i'm sure kyosho will support the warranty on a new model no matter where it was purchased from. i doubt highly "Efrin" would be like, "hey new customer... u didn't buy your car from us so take a hike... no need to look at this other stuff we wanna sell you!"

[arch2b]

unfortunately, i was told by our shop that kyosho u.s.a. will only warrant products bought from kyosho domestic (u.s.) retailers/distributors. kyosho made a stink about people importing items from japan before they were shipped to kyosho usa for resale.

i've asked kyosho to confirm warranty issues several times however our forum representative moved on and left with no one to replace him and provide an answer.

it maybe that it may not be an issue in your region, but apparently it is here.

kyosho perhaps wandered a bit off the path with their exclusive agreement with HTUSA. Having done so they must have a method for protecting the agreement for as long as it lasts. I have noticed that while pricey the Dnano product line is considerably cheaper through Hobbytown than it is through any etailer that I have found. I have had dealings with Kyosho customer service and Efrin in particular on a matter with a 2.4Z. I found him both knowledgeable and willing to go to the limits of his authority to get the customer what is both fair and accomodating. We as consumers must accept that there are rules in place that must be followed whether we feel that they are or aren't fair and reasonable to us.
The fact that a large majority of consumers don't think they have to read rules let alone follow them doesn't help the issue. Adding in the ogresque feigned self importance of anonymous communications does little or nothing to ease the situation.

The forum representitive that we had was a hobbyist and a racer. Will we get another employee that will be willing to fill the role non-gratta? Time will tell.

Nuff said.

[arch2b]

yeah, Tim left some big shoes to fill. he was for some time an invaluable member of our community and representative for kyosho. he is very much missed.

did he by chance happen to say when those tools would be available? they have been out in asia for months and i've yet to hear about thier availability here.

Tool's? I have seen some on a Chinese site. Both Kyosho and aftermarket. I am really happy with the ones I purchased from Wiha. Very precise. Good fit on those T-plate screws that look like rivets instead of screws until you plug in your jewelers loupe.

[MrNanoTrax]

Originally Posted by mleemor60

Adding in the ogresque feigned self importance of anonymous communications does little or nothing to ease the situation.

would this statement be considered "ogresaque feigned self important"? or... am i missing some other rarely used adjective?

anyhoo... anyone who knows r/c knows the money isn't made in the cars, its made in the parts, supplies, accessories and if HTUSA/Kyosho America decide to shun customers who have bought into dNaNo just because they didn't get the model from them... would that be a wise business move?

With the invisibility of electronic verbal exchanges consumers sometimes elevate their status to that of the royal head of a third world country in order to sway an outcome to their favor by threatening economic sanctions. In my opinion this scenario is less likely to happen face to face.

If you were a small Hobby/Toy store paying a monthly franchise fee to corporate while fighting to make payroll and an adolescent walks in demanding warranty repairs or worse replacement for something purchased from a far away etailer there is a possibility that you might balk. Not all shop owners see this as an opportunity requiring a solution but usually just a big PITA that you hope will go away when the no purchase no warranty card is played. While dealing with Kyosho on the previously mentioned concern I asked if I shoud just replace the item from inventory and then send the offending item in for warranty repair. The reply was no. Send the item for repair/replacement. If there proved to be a consumer induced concern that would not be warranty connected then the shop would be caught out of pocket. When procedures are adhered to everything usually works out for the best. The growing population of instant gratification consumers is a challenge that is tough to deal with at best. That doesn't mean we shouldn't try.

[nalves]

Originally Posted by mleemor60

If you were a small Hobby/Toy store paying a monthly franchise fee to corporate while fighting to make payroll and an adolescent walks in demanding warranty repairs or worse replacement for something purchased from a far away etailer there is a possibility that you might balk. Not all shop owners see this as an opportunity requiring a solution but usually just a big PITA that you hope will go away when the no purchase no warranty card is played.

I'm new to this forum but, sorry, i have to say something. What you said is exactly what HTUSA onwers think about business. I live in Manhattan, don't have a 1/1 car, tried to buy a Dnano at HTUSA. Online is impossible because they don't have it online. Call every store from NY and NJ. Only three had the Dnano. Great! No...they can not send it to me and i can not pay through Paypal or wire transfer. I've got to go there personaly. Really? Yes...

So, what do i do? Instead of rentig a car, or going by train, bus and taxi to the HTUSA, i opened my laptop, browsed some store overseas and voilá, for 26USD they can s&H to me. To my door.

And now, they have problems with Dnanos bought overseas? I think that's a joke...This is not instant gratification. I just wanted to buy a 2 Dnanos, 2 starter kit, but for some reason that i really don't understand they didn't want to sell it to me.

Just my 2 cents

Nuno Miguel Alves

[lnfjn]

Whew! I won't get into this fray.
To answer your question Arch2b the tools are available now. The only problem is the stores probably don't have them in stock. I tried called Hobbytown Corona and special order them but they won't take credit card orders over the phone. I guess I'll take a trip up there to order them.

DNW-001 Minature Philips screwdriver
DNW-002 Tweezers
DNW-003 Very fine brush
DNW-004 Minature workstation w\LED magnifying glass

I figure the best way to drive the Dnano market is a "pull" through method rather the "push". By buying the parts from Hobbytown they will in turn start to order and stock more parts hopefully increasing their commitment to the Dnano market.

Originally Posted by nalves

I'm new to this forum but, sorry, i have to say something. What you said is exactly what HTUSA onwers think about business. I live in Manhattan, don't have a 1/1 car, tried to buy a Dnano at HTUSA. Online is impossible because they don't have it online. Call every store from NY and NJ. Only three had the Dnano. Great! No...they can not send it to me and i can not pay through Paypal or wire transfer. I've got to go there personaly. Really? Yes...

So, what do i do? Instead of rentig a car, or going by train, bus and taxi to the HTUSA, i opened my laptop, browsed some store overseas and voilá, for 26USD they can s&H to me. To my door.

And now, they have problems with Dnanos bought overseas? I think that's a joke...This is not instant gratification. I just wanted to buy a 2 Dnanos, 2 starter kit, but for some reason that i really don't understand they didn't want to sell it to me.

Just my 2 cents

Nuno Miguel Alves

Have you sent for your cars yet? If not the HTUSA store in Virginia Beach is reputed to be selling on line or through the mail. Check this forum for their shop thread and see if you can get what you want.

[arch2b]

Originally Posted by nalves

...I live in Manhattan, don't have a 1/1 car, tried to buy a Dnano at HTUSA. Online is impossible because they don't have it online. Call every store from NY and NJ. Only three had the Dnano. Great! No...they can not send it to me and i can not pay through Paypal or wire transfer. I've got to go there personaly. Really? Yes.....

i understand the frustration however, just so you know, we've documented several stores here on this forum that will sell over the phone and ship to your door. just because some don't doesn't mean they all don't. just check out the some of these store locations.