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I can tell you that, having managed both corporate and franchise locations, I haven't experienced such a QA problem, as it was so nicely put. I think in the last 60 that we sold here, 2 came back with problems, one of which was touchy. But, in some products, we can return it to the "defective" department for credit. So that's why sometimes, we don't ask too many questions, if we're at least half sure that we can get "OUR" money back on it. But I never had that many probs.
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