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  #1  
Old 04-01-2003, 02:56 PM
extremeR1der extremeR1der is offline
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Join Date: Jan 2003
Location: Boston
Posts: 39
QFM, you guys okay???

Hi QFM,

Are you guys still around? and is everything going okay?

I made an online order around the 12th or 13th of march and haven't received anything. I've ordered from you before and never had ANY problems or concerns. So I figured this was pretty uncharacteristic and something must've happened to my order.

I've emailed twice to no reply and now I'm starting to wonder what's going on.

Hope everything's okay.
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  #2  
Old 04-03-2003, 01:50 PM
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QFM Racing QFM Racing is offline
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Join Date: Jun 2002
Location: NYC Area
Posts: 198
QFM Order Follow-up

Hello Steve,

We tracked your order on 3/12. Apparently your email isn't getting through, as we havent received any email from the email address (extremerider@xxxxxxx.com) associated with your shopping cart (Paypal) order on 3/12. Please be sure to send all correspondence to qfm@comcast.net.

Your order was rec'd 3/12, and shipped/postmarked on 3/13. The item was delivered the following day 3/14 9:15A at Grosvenordale, CT 06255. Please check with your local post office for this package. You may verify the tracking status of your package at www.usps.com using the following tracking number:

01805213907024344610

Please post any further concerns regarding this order on this thread, as we are concerned that your email may not be getting through. We will also try to email you at the email address associated with this transaction. Thank you for your patience, and your business.

Sincerely,
QFM Racing
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  #3  
Old 04-03-2003, 07:18 PM
extremeR1der extremeR1der is offline
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Location: Boston
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Thanks for the reply :)

**copy of an email I sent today**
Hi QFM,

Thanks very much for the response. I was getting discouraged.

I have, in fact, received THAT particular order. That was my second order from QFM - hence the confidence I have in your company and customer service. Unfortunately I have not received my third QFM order. The third order consisted of 3 sets of xp300 springs and one or two batteries. I'll look thru my paypal account to see the exact contents of the third order.

I will also respond to the forum in case you are not receiving my emails.

Thanks,
Steve T
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  #4  
Old 04-03-2003, 07:22 PM
extremeR1der extremeR1der is offline
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Location: Boston
Posts: 39
The PayPal 'receipts'

**another copy of an email I just sent. showing a copy/paste from the PayPal history**

Hi again, QFM.

Here's a copy/paste from the three orders. I received the first two, but did not yet receive the third. I cc'd the email address for the QFM account - I hope this was okay.

Transaction Details

Shopping Cart Payment Sent (ID #1BU45898U7699311E)
Related Transactions
Date Type Status
Feb 21, 2003 Payment To QFM Entertainment Completed
Feb 21, 2003 Transfer From Credit Card Completed

Name:
QFM Entertainment (The recipient of this payment is Verified)
Email:
email@somewhere.com

PayPal Shopping Cart Contents

Qty Item Options Price
1 Gold Plated Micro Springs
#002 2.00
1 Silver Plated Micro Springs (Tomy Spec)
#009 2.00
Amount 4.00

----------------------------------------------------------

Transaction Details
Shopping Cart Payment Sent (ID #473807446S494532H)
Related Transactions
Date Type Status
Mar 11, 2003 Payment To QFM Entertainment Completed
Mar 11, 2003 Transfer From Credit Card Completed

Name:
QFM Entertainment (The recipient of this payment is Verified)
Email:
email@somewhere.com

PayPal Shopping Cart Contents

Qty Item Options Price
4 NiMH Cell 80mah (N-80AAA)
#04A 8.00
Amount 8.00

---------------------------------------------------------------

Transaction Details

Shopping Cart Payment Sent (ID #1XV57856V2226262L)
Related Transactions
Date Type Status
Mar 12, 2003 Payment To QFM Entertainment Completed
Mar 12, 2003 Transfer From Credit Card Completed

Name:
QFM Entertainment (The recipient of this payment is Verified)
Email:
email@somewhere.com

PayPal Shopping Cart Contents

Qty Item Options Price
3 Tomy Micro Springs XP300 (2 Pairs)
#001 6.00
1 NiMH Cell 80mah (N-80AAA)
#04A 2.00
Amount 8.00


Thanks!
Steve T
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  #5  
Old 04-23-2003, 10:05 PM
extremeR1der extremeR1der is offline
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Thanks, QFM

I don't know if anyone is even following this thread (besides me and QFM), but I wanted to update the thread with QFM's resolution.

I received my order today. Apparently there was an issue with shipping, but QFM did not brush this under the carpet. It took time to hash things out, but I'm not a hasty guy so I can say that I am pleased with the resolution.

Not only did QFM re-send my shipment, but they threw in a set of Bit Racer tires free of charge.
I can say that I am pleased with QFM's follow through and they have earned my repeat business once again.
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  #6  
Old 05-28-2003, 06:45 AM
extremeR1der extremeR1der is offline
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Location: Boston
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OMG

You're not going to believe this one.

I just got back from a Vegas trip yesterday and guess what was waiting for me at home. The original delivery of this order. It has the packing slip in there - printed 3/13/2003. It arrived some time between last Wednesday and Monday, May 26th. 2.5 months after it was shipped.

The package was opened and the battery was missing. The 3 orders of xp300 springs were still in there. This is the best part: It has a sticker on it from Frankfurt Germany!!!!
Here's what the sticker says:
"Zollamtlich abgefertigt
HZA Frankfurt am Main-Flughafen
Abfertigungsstelle"

translation from babelfish:
"Customs dispatched
HZA Frankfurt at the Main airport
dispatching place"



Thanks, QFM. I thought you might enjoy this post.

Let me know if you would like me to send these springs back. I doubt you're interested, but I had to offer as it is the right thing to do.
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  #7  
Old 05-29-2003, 11:22 AM
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QFM Racing QFM Racing is offline
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Join Date: Jun 2002
Location: NYC Area
Posts: 198
Thats a RECORD!

We've had two orders take about 4 weeks to get over to brooklyn, NY which is just over in the next state (we are in NJ). I thought that was long, but this one definitelty takes the record! Not only did it take 2.5 months, it went overseas and back! Enjoy the springs! thank for the offer to return it, but it isnt necessary.

Sincerely,
QFM
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