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Old 03-03-2010, 08:18 AM
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RealTracks RealTracks is offline
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Join Date: Mar 2009
Location: Connecticut
Posts: 118
You are not alone with the international shipping issues from Aluma-Tech. If they have not responded to your emails, I would request a refund through paypal. I have emailed and spoken with Aluma-Tech about several of the delayed orders and they told me that they switched from USPS to FEDEX. They are usually quick to respond and send out additional sets of wheels immediately, allowing the customer to keep the duplicate orders for their inconvenience. We only offered the Aluma-Tech wheels on the RealTracks site as a service. All orders and payments go directly to Aluma-Tech. We have no visibility into the transactions or receive any compensation for orders placed. We have since placed all Aluma-Tech wheels in an "out of stock" status until all shipping issue's are resolved. If you send me an email I will contact them by phone again today about your order.

I personally apologize for your inconvenience and the delay of an order placed through our site.

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Miles Daddona
RealTracks RC Racing Systems
web: http://realtracksonline.com
email: sales@realtracksonline.com
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Miles
RealTracks RC Racing Systems
http://realtracksonline.com

Last edited by RealTracks; 03-03-2010 at 11:53 AM.
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