Me & BitRace had that prob in Milpitas. I called a RS in Sunnyvale & asked about that. The really nice cleark told me there supposed to ask you if you want batteries with a purchase & that these places just give us a hard time (A$$holes in Milpitas) If you are looking for a zip in the bay area I would reccomend the RS in Sunnyvale by Toys R Us & Big-5 sporting gear. Realy nice people. I have a Gold Honda Civic sitting there with literally my name on it (They saved it for me)