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Which model did ya get? Did you get an original Zap or one of the SEs?
If it's an original Zap (and as long as you've ensured that the AAA batteries are brand new), I'd be inclined to think it was a defect... take it back to RS for an exchange.
If it's an SE, read the owner's manual carefully, as the channel progamming thing and charging sequence is quite different compared to the original Zaps.
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